Refund Policy 💸

Last updated: October 1, 2026

We want every order to end with a happy customer. Because our products are digital and delivered instantly, refunds follow clear, fair rules — here they are in plain words.

1. When You CAN Get a Refund or Replacement

We cannot deliver your order: if a product cannot be delivered (for example, long-term supplier stock failure), you may choose a replacement product of equal value or a full refund.
Delivered account not working: if the account details delivered to you do not work at the time of delivery, contact support promptly. We will first try to fix or replace the account; if we cannot, you will be refunded.
Duplicate payment: if you accidentally pay twice for the same order, the duplicate payment is refunded after verification.
Wrong item delivered: if we deliver a different product than the one you ordered, we will correct it or refund you.

2. When Refunds Are Not Possible

The account was delivered correctly and works, and you simply changed your mind.
Problems caused by changing the password/security settings of a shared account, sharing credentials publicly, or breaking the platform's own rules.
Issues reported long after delivery that are caused by the third-party platform's own changes or outages.
Incorrect details entered by the customer (for example a wrong email) where delivery was completed to those details — although we will always try to help you recover the order.

3. How Refunds Are Paid

Wallet refunds (fastest): refunds are normally credited to your Zabify wallet, where you can use the balance for any product immediately. If a wallet-paid order is cancelled by us, the refund is automatic.
Original payment method: where a wallet refund is not suitable, we will arrange a refund to your original payment method (JazzCash/Easypaisa/bank) after verification; processing times depend on the provider.

4. How to Request

Message us on WhatsApp (+92 309 0964242) with your order code and a short description of the problem. The sooner you contact us after delivery, the easier everything is to verify and resolve. Most cases are resolved the same day.

Also see our Terms of Service and FAQ for more details.